Troubleshoot audio or video issues with uploads on YouTube

If you're having issues with the sound or video of your upload, effort these troubleshooting steps to solve the issue.

Audio problems

Audio and video are out of sync

Make sure that the durations of your sound and video tracks are the same. If your audio runway is shorter or longer than your video, your audio and video may not sync correctly.

Audio plays on a computer but not on a mobile device

If your video'southward sound is playing correctly on a reckoner only not on a mobile device, your audio may have poor mono compatibility.

Videos often have stereo audio, which contains sound for left and correct speakers (similar headphones). Most mobile devices but have one speaker. When your mobile device plays stereo audio, it has to convert it to mono (unmarried speaker) audio before your video plays.

If the sound in your video has poor 'mono compatibility', the mono conversion procedure tin can reduce the sound quality or mute the audio. This problem ofttimes happens when several audio recordings are used in ane video.

Brand sure that your sound is 'in phase'.

Other sound or video issues

Editing your video's settings tin solve mutual sound and video bug. To review and change your video'due south settings:

Open the video in a video-editing program

To open up your raw video, utilise a video-editing program on a computer. If you recorded your video on a mobile device, y'all can open the video using a mobile editing app.

Verify video settings

In your video editor, double cheque that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less common frame rates like 23.98, 29.97 and 59.94 are also adequate.
  • Data rate: Automatic
  • Key frames: Automated
  • Frame reordering: Unticked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128–256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Salve and consign

Once the video has the recommended settings, re-upload the video on YouTube.

Video issues

New video can't be played in higher qualities (4K, 1080p)

When y'all upload a video, it will initially be processed in a low quality. This procedure helps you complete the upload period faster. College qualities, such as 4K or 1080p, can take more time to process. While this processing happens, your video may seem to be missing higher qualities for several hours.

If you'd like new uploads to be available in all qualities, try uploading your video as unlisted first. Yous can later make your video public once all qualities are bachelor. Acquire more about video quality for new uploads.

Annotation: Higher qualities like 4K may not exist available on specific devices or browsers considering of platform limitations.

Colours aren't being displayed correctly

If colours aren't beingness displayed correctly, brand sure that your video's transfer characteristics, colour primaries and colour matrix coefficient metadata match how the video was mastered.

  • Non-HDR videos: Employ BT.709
  • HDR videos: Learn more

If colours still aren't existence rendered correctly, it may be due to your browser or device. To isolate the problem, test your original video and your YouTube upload on other browsers.

Other audio or video issues

Editing your video'due south settings tin solve common audio and video problems. To review and change your video's settings:

Open the video in a video-editing plan

To open up your raw video, utilise a video-editing program on a computer. If you recorded your video on a mobile device, you can open the video using a mobile editing app.

Verify video settings

In your video editor, double check that your video settings match our recommended upload settings.

Video settings:

  • Compression Type: H.264
  • Frame rate: 24, 25, 30, 48, 50, 60 FPS rates are preferred. Other less mutual frame rates like 23.98, 29.97 and 59.94 are also acceptable.
  • Data charge per unit: Automatic
  • Fundamental frames: Automatic
  • Frame reordering: Unticked

Audio/Sound settings:

  • Format: AAC-LC
  • Bitrate: 128–256 kbps
  • Sample charge per unit: 44100 or 48000

Other settings:

  • Size: Choose the original size of the video

Save and consign

Once the video has the recommended settings, re-upload the video on YouTube.

Was this helpful?

How tin we improve information technology?